How can I contact Soleida?

• You can reach us an email at info@soleida.com. Our friendly customer service team will be happy to help you.

Can I change or cancel my order?

• We strive to process orders as quickly as possible, so requests for changes or cancellations should be made within 12 hours of placing the order. Requests made after this time may be rejected. You can return your order for a full refund once you have received it (within 60 days).

Which payment methods do you accept?

• We accept credit cards, PayPal, Apple Pay, Google Pay and Shop Pay for secure online payments.

How long will it take for my order to arrive?

• Our estimated delivery time is approximately 5-8 business days for standard shipping, more accurate shipping times are shown on the checkout page prior to payment. Order processing can take 1-2 days. We will try our best to ensure fast processing and delivery of your order. And we will try to keep you informed of the progress of your order. Our aim is to shorten the delivery time in the future.

How do I return a product?

• Please contact us at info@soleida.com.

What happens if the product I have received is faulty or incorrect?

• Contact us if you have received a faulty, defective or damaged product. Include your order number, product photos and all relevant information when you receive the package. We will do our best to resolve your case as quickly as possible.